Handbook
Welcome to our company and culture handbook. This is your guide to our culture, policies, and processes. Here you'll find everything you need to know about how we work.
Core of Hardal
Why Hardal Exists
The problem we're solving, why it matters, and why we're the ones building it.
Our Journey So Far
The story of Hardal's growth from weekend project to thriving company
Mission & Vision
Our purpose, direction, and the philosophy that guides our journey in pioneering privacy-first digital measurement.
PEARL Framework
The principles that shape how we work and who we are at Hardal.
Open Dashboard
Why we share our metrics publicly and operate as an open startup
Strategic Pillars
The key areas that drive our strategy, Technical Innovation, Privacy Leadership, Partner Success, and Customer Impact.
What Makes Us Different
The specific things about Hardal that distinguish it from alternatives - as honestly as we can state them.
Inspirations
Our sources of inspiration while building Hardal
Company
Company Values
The values that shape who we hire, how we make decisions, and what kind of company we want to be.
How We Work at Hardal
Our working principles, communication practices, and collaboration approach.
How We Communicate
Communcation is key, and this is the guide on how we do it
Meeting Guidelines
How to run effective meetings at Hardal, both internal and external.
Taking Time Off
Rest isn't just a perk - it's essential for doing your best work. Our goal is to not to burnout. Taking some time out always helps with the mind.
Stock Options and Profit Sharing
Our approach to ownership and sharing success
Side Gigs and Projects
Our approach to side work, personal projects, and outside professional activities
Benefits
What do you get as benefits at Hardal
How We Spend Money
Our approach on expenses
How We Decide to Join Events
Our framework for evaluating and committing to events
How we do 1-1s
Core rules for effective one-on-one meetings at Hardal
Keeping Up with Hardal
How to stay informed about what's happening at Hardal - internally and externally.
Hiring Process
How we hire at Hardal - what we look for, how we interview, and how we make decisions.
Career Progression
How careers grow at Hardal, and what you can expect from us.
Onboarding
What your first weeks at Hardal look like, and what we expect from you and ourselves.
Offboarding
How departures work at Hardal - whether you're leaving or we're parting ways.
Management Philosophy
How management works at Hardal - what managers do, what they don't do, and why.
Feedback
How we give and receive feedback at Hardal - and why it matters.
Goal Setting
How we set and track goals at Hardal - quarterly, annually, and daily.
Offsites
How we do offsites at Hardal - why we do them, how we plan them, and what makes them good.
Tools We Use
The tools Hardal runs on and what they're for.
Async Communication
How we communicate async at Hardal - which tool for what, and how to write clearly across time zones.
Ideal Customer Profile
Who we build Hardal for - the profile behind our ICP.
How We Make Our Podcast
The routine behind How We Measure - how we record, edit, and publish an episode.
How We Have Fun
The rituals that keep Hardal fun outside of work - our shared playlist and Friday NSFW sessions.
Design
Design Philosophy
The principles and thinking behind Hardal's visual identity
UI Design System
Documentation of Hardal's UI components and design patterns
Logo & Branding Guidelines
How to properly use Hardal's logos, colors, and visual identity elements
Brand Voice & Tone
How Hardal communicates - the principles behind our writing, what we avoid, and why it matters.
Design Process
How design works at Hardal - how we collaborate, make decisions, and ship things that look and feel right.
Growth
Marketing Approach
Our approach to marketing and growth
Partnership
Why we belive in partnering up
How We Sell
How we sell Hardal to potential clients
Our POC Process
The Proof of Concept (POC) process guide
Customer Success
How we take care of customers after they sign - what good looks like and how we get there.
Sales Scorecard
How we track and evaluate potential client fit
Content Strategy
How we approach content at Hardal - what we write, why, and how we decide what's worth making.
Social Media
How we show up on social - what we post, what we don't, and who owns what.
SEO Approach
How we think about SEO at Hardal - not as a growth hack, but as a long-term investment in visibility.
Engineering
Sprint and Release Planning Guide
Our approach to sprint planning, release cycles, and hotfix management for agile development.
How Hardal Analytics Works
Understanding our flexible analytics system and custom data capabilities.
Bug Prioritization
How we classify and prioritize bugs at Hardal - from P0 fires to low-priority polish.
Security
How we think about security at Hardal - and the specific practices we follow.
How We Ship
Our release process, code review standards, and how we get things from idea to production.
Customer Support
How we handle support at Hardal - who owns it, how we respond, and how we close the loop.