Our POC Process

POC Structure Overview

Hardal offers two distinct client paths with tailored POC approaches:

1. Low Tier Clients (Basic, Pro)

1.1 Trial Structure

• Duration: 15-day trial period
• Setup Requirements: No access requested but guided by Customer Success
• Payment Processing:
  • Credit card information collected at the beginning of the trial
  • First payment processed automatically when the trial period ends
  • Recurring billing every 30 days thereafter

1.2 Setup Process

1. Initial Onboarding:
   • Collect client's essential tracking requirements
   • Establish necessary data connections
   • Provide access to the dashboard
2. Implementation Focus:
   • Configure core tracking parameters
   • Set up essential integrations
   • Enable basic reporting capabilities
3. DNS Implementation:
   • Positioned as an optional value-add
   • Can be implemented at any point after the initial setup
   • Should be presented as an enhancement

1.3 Trial-to-Paid Conversion

• Check-in on day 10
• Review initial results and implementation success
• Address any concerns before automatic billing begins
• Confirm continuation
• Focus on Connections & Dashboard

2. High Tier Clients (Premium, Enterprise)

2.1 Trial Structure

• Duration: 30-day comprehensive evaluation
• Setup Requirements: Tailored implementation plan
• Payment Processing:
  • No credit card required
  • Invoice-based billing begins immediately after POC

2.2 Enterprise POC Process

1. Discovery & Scoping:
   • Detailed assessment of tracking needs
   • Identification of key stakeholders
   • Documentation of success criteria
2. Implementation:
   • Regular status updates
   • Technical guidance and support throughout the process
3. Evaluation:
   • Structured review at POC conclusion
   • Presentation of insights and value delivered

2.3 DNS Implementation

• Not included in initial Enterprise POC
• Presented as part of the detailed post-POC implementation
• Value proposition clearly articulated in terms of performance and data ownership