Senior Customer Engineer

About the Role

Hardal is your new measurement analytics stack with server-side, first-party, and privacy-focused.

We're looking for a skilled Customer Engineer to lead client success efforts, ensuring satisfaction, solving challenges, and unlocking upsell opportunities.

Join Hardal as Senior Customer Engineer: build inbound funnels, own growth strategy, drive 500K+ ARR, and shape martech success with data-driven experiments.

This role is critical to Hardal’s growth and demands a blend of technical problem-solving, strong client communication, and strategic thinking.

Responsibilities

• Client Success: Ensure clients achieve their desired outcomes, delivering high satisfaction and retention.
• Problem-Solving: Address client issues quickly and effectively, collaborating closely with the Product and Sales teams to find solutions.
• Upselling: Identify opportunities to introduce clients to additional Hardal products, enhancing their value and driving revenue growth.
• Support: Act as the first point of contact for technical and account-related inquiries, delivering exceptional service.
• Growth Contribution: Help shape our client success strategy and play a pivotal role in scaling operations.

Requirements

• Proven 3+ years of experience in customer success, ideally in a SaaS environment.
• Exceptional communication and client-facing skills.
• Strong problem-solving and organizational abilities.
• Ability to explain technical concepts in a simple, relatable way.
• Self-motivated, proactive, and client-focused mindset.
• Excellent English proficiency (written and spoken).
• Experience in Martech or related industries.
• Familiarity with analytics, tracking systems, or similar tools.

Benefits

• Collaborate with like-minded growth-tech junkies
• Recently seeded startup culture
• Be one of the first employees of a fast-growing team
• Flexible working hours
• Opportunity to shape measurement solutions and lead the change in marketing